Appointments~ Please book in advance, at least three days. Same day appointments are accepted as time and space allows.
Arrival Time~ If it is your first visit to Spa Galena, please arrive 5 minutes before your scheduled time to allow for time to fill out the health history and other paperwork. If you have been our guest before please arrive at your scheduled time. This allows for time to check in, change and chat with our therapists about what your expectations are during the session. Please understand that there are quests with appointments after yours and that your appointment will end on time as to not inconvenience them. Late arrival guests will receive the remaining time for their treatment, and the normal fee will remain unchanged.
Attire~ Dress comfortably. Our therapists are trained to drape you appropriately for privacy during your treatments. Please refrain from wearing jewelry.
Health~ Due to the therapeutic nature of our treatments, certain treatments should not be performed on those with severe medical conditions or those whom are pregnant. Some conditions may require a doctors approval before treatment. Please be sure to inform our staff when making the appointment of any medical conditions. Spa Galena takes the Covid-19 situation very seriously and requests you wear your mask as outlined by the Colorado Department of Health. Therapists will have their masks on during the entire time you are in their presence. All blankets, sheets, aprons and surfaces will be sanitized between clients. We have extended the amount of time in between clients to allow for airing out the rooms.
Cancellations~ Cancellations and changes for treatments are accepted up to 24 hours of service time without incurring a charge. Without this notification of a cancellation, we charge the full amount of the scheduled service.
Special Considerations~ To help maintain a relaxing and peaceful environment for you and other quests, please be sure to turn off your electronic devices.
Children~ Minors under the age of 18 receiving a service must be accompanied by an adult. Please refrain from bringing small children to the Spa.
Gratuity~ 18-25% Gratuity is appropriate and subject to your discretion.
About You for You~
This is your spa experience. Please speak up about any preferences. All aspects of your treatment can be adjusted to fit your needs: amount of light, music level, room temperature, and whether or not you choose to have conservation or enjoy the treatment in silence. During your massage, let the therapist know the pressure level you prefer. If any part of your service is unsatisfactory please inform the therapist. If the response is not helpful then please speak to our Spa Director. We reserve the right to refuse service or discontinue service to anyone demonstrating behavior that is perceived as inappropriate by any member of our staff. Your feedback is essential in providing you with the best service possible. We encourage you to communicate with the staff regarding your comfort and experience.